Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information needed to operate the Service, and limited information from public sources used to compile directory listings.

Information You Provide

• Account information (name, email, profile photo)
• TC professional information, including bio, services, software, and city, state, and ZIP code
• Optional phone number, which is private and not displayed publicly
• Messages submitted through the Service and reviews
• Payment information processed by Stripe

Information from Public Sources

Directory listings may be compiled from publicly available websites, directories, and professional or social profile pages. Source URLs may be stored with imported listing records.

Automatically Collected Information

• Essential storage and cookie preferences; optional analytics information only with consent
• Device and browser information used by configured services
• A Cloudflare Turnstile anti-spam token and IP address when the anti-spam check is used
• ZIP code sent to Zippopotam.us when using ZIP lookup
• With permission, location used transiently to calculate city-centered distances; it is not retained for persistent location tracking

2. How We Use Your Information

We use your information to:

• Provide and improve our Service
• Create and manage your account and directory profile
• Process payments and subscriptions
• Facilitate connections between agents and TCs through on-site forms
• Send service messages related to form submissions and account activity
• Provide customer support through the contact form
• Detect and prevent spam and fraud
• Comply with legal obligations

Messages submitted through the on-site form are not a two-way email relay; email replies are not handled through that form. Use the contact form for help.

3. Information Sharing

We may share your information in the following circumstances:

Public Profile Information

Directory listing information may be publicly visible. TC email addresses and phone numbers are private and are not displayed publicly. Website and social links are displayed only for paid, claimed profiles, and reviews are displayed only on claimed profiles. Profile edits are available for permitted fields through profile management.

Service Providers

• Authentication services (Replit Auth)
• Payment processing (Stripe)
• Email delivery (SendGrid)
• Database hosting (Neon)
• Cloudflare Turnstile for anti-spam checks and Zippopotam.us for ZIP lookup
• Google Analytics 4 and Meta Pixel only when configured and permitted by consent

Legal Requirements

We may disclose information if required by law, regulation, legal process, or government request.

4. Data Security

Information is transmitted using encryption in transit. The Neon-hosted database encrypts data at rest using AES-256 and uses TLS 1.2 or higher for data in transit. We use access controls and secure authentication protocols to protect information.

5. Your Rights and Choices

You can make choices regarding your personal information:

Profile and Account

• Edit permitted profile information through profile management
• Contact us through the contact form with account questions or deletion requests
• Request removal of a public listing through the contact form; listing removal does not automatically delete retained data

Communications and Privacy Rights

• Unsubscribe from email when an unsubscribe option is available
• Depending on applicable law, request access to, correction of, or deletion of personal information through the contact form

6. Cookies and Tracking

Essential storage supports the directory. Optional analytics and marketing are denied by default and are kept separate; they are used only if you consent and the relevant tools are configured. A cookie or local storage entry remembers your choices for six months. Reopen or change them at any time using Cookie settings in the footer.

When your browser signals Global Privacy Control (GPC), marketing is rejected. Personal contact details and free-text directory searches are not sent to analytics or marketing tools. Google Analytics 4 and Meta Pixel may be used only when configured and allowed by your consent; those providers may process technical information, such as an IP address, as part of delivering their services.

7. Data Retention

We retain your information as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or legal compliance. When a listing is removed, its public profile becomes unavailable with a 410 response; retained data is not automatically deleted. A contact-form removal request is not an immediate or automatic removal. Contact us through the contact form with account or data requests.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact TransactionCoordinators.com through the contact form:

Real estate settlement services

We comply with RESPA rules and guidelines. TransactionCoordinators.com does not give or accept referral fees, kickbacks or anything of value for referrals of settlement services. Read the rule and 12 U.S.C. 2607.